Legal
Refund Policy
Last updated 28 October 2026. Xalvro Technologies LLP.
You can see every slide of a carousel before you pay, so you know what you are buying. If something still goes wrong, here is how refunds work.
Unused credits
If you have not used any credits from a pack, you can get a full refund within 14 days of buying it. Email hello@tilzix.com from the address on your account.
Partly used packs
Within 14 days, we refund the credits you have not used, at the price you paid for each.
Used credits
A credit used to unlock a carousel is not refundable. You saw every slide before you unlocked it, and you keep it for good.
When something fails
If a download fails, or the files are broken or not what the preview showed, tell us. We will fix it or give the credit back.
Charged twice, or by mistake
We refund duplicate or wrong charges in full.
Monthly plans
Cancel at any time and you will not be charged again. The current month is not refunded, and its credits stay usable until the month ends.
How refunds are paid
Refunds go back to the way you paid, normally within 5 to 10 working days. Payments in naira, and dollar payments made through Bachs, are refunded by Bachs. Card payments made through Creem, our merchant of record, are refunded by Creem.
Your legal rights
This policy does not take away any rights you have under the consumer law where you live.
Contact
Email hello@tilzix.com. A person will reply.
